If I called, who would talk to me?

Our telephone counselors are staff members or volunteers that have completed extensive training.

How can I be assured that my call will remain anonymous? 

The Center's Crisis Hotlines do not provide telephone counselors with any information about the caller.  Basic information, such as name, phone number, or calling location, is blocked and not available to our counselors.

What can I talk about with a telephone counselor?

Anything.  Typical topics include: Assistance with Basic Needs, such as Food and Shelter, Friendships, Relationships, and Family Issues, Drug Abuse, Alcohol Abuse, Sexual Issues, Depression, Anger, Loneliness, Suicide, Health Issues, Divorce...no concern is off limits.

What can I expect when I call and talk to a counselor?

Our counselors treat each caller with respect and dignity.

The counseling process typically involves the following steps:

Counselors are not judgmental.  Counselors realize that each caller has a unique situation that requires a unique approach and plan of action.

Can I get additional help for specific needs? 

Yes, referrals for services like support groups and counseling, plus assistance with basic needs, such as food and shelter, are available. 

Counselors are trained to work with callers to identify any additional services that may be required. 

Our counselors provide callers with the necessary referral information, such as an agency name, address, phone number, and location, in order for the caller to contact the agency and make arrangements for the additional services.

So when can I call? 

The Crisis Line is open 24 hours a day, every day of the year.